Guest Services Agent/Ночной аудитор
от 28 000 до 30 240 руб.
Вакансия в архиве
Работодатель, вероятно, уже нашел нужного кандидата и больше не принимает отклики на эту вакансию
Guest service agent (night shifts) geets and registers guests and provides prompt and courteous service. Guest service agent resolves guest challenges throughout their stay in our hotel .
Upgrades guests, as required. Promotes hotel services, amenities and upsells products to the guests.
- Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate
- Promotes and administers Hilton Marketing Programs such as Hilton Honors, for arriving guests.
- Greets customers immediately with a friendly and sincere welcome.
- Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions.
- Promptly answers the telephone and email inquiries
- Field guest complaints, conducting through research to develop the most effective solutions and negotiate results
- Remains calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues
- Previous experience in tourism and hospitality industry
- Experience of OPERA application is an advantage
- Good communication and interpersonal skills
- Diploma for Hospitality related studies desired
- Good command of English
- Competitive salary
- Social security and guaranties
- Free meals on duty, uniform
- Participating in opening hotel
- Staff transportation m.Moskovskaya
- Corporate trainings
- Career opportunities and professional development
- Associate rates in Hilton hotels
- Compensation for night hours (20%)