Guest Services Agent/Администратор службы приема и размещения

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Вакансия в архиве

Работодатель, вероятно, уже нашел нужного кандидата и больше не принимает отклики на эту вакансию

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Требуемый опыт работы: 1–3 года

Полная занятость, сменный график

Guest service agent geets and registers guests and provides prompt and courteous service. Guest service agent resolves guest challenges throughout their stay in our hotel . Upgrades guests, as required. Promotes hotel services, amenities and upsells products to the guests.

Responsibilities:

  • Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate
  • Promotes and administers Hilton Marketing Programs such as Hilton Honors, for arriving guests.
  • Greets customers immediately with a friendly and sincere welcome.
  • Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions.
  • Promptly answers the telephone and email inquiries
  • Field guest complaints, conducting through research to develop the most effective solutions and negotiate results
  • Remains calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues

Qualification standart:

  • Previous experience in tourism and hospitality industry
  • Experience of OPERA application is an advantage
  • Good communication and interpersonal skills
  • Diploma for Hospitality related studies desired
  • Good command of English

We offer:

  • Competitive salary
  • Social security and guaranties
  • Free meals on duty, uniform
  • Participating in opening hotel
  • Staff transportation m.Moskovskaya
  • Corporate trainings
  • Career opportunities and professional development
  • Associate rates in Hilton hotels

Адрес

Пушкин, Петербургское шоссе, 64к1
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Вакансия опубликована 26 июня 2019 в Санкт-Петербурге

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